ITSM Application Administrator

Katowice, Ref. no. ISP/DZU/MS/195

Job description:

  • Responsibility for ITSM- Service Now system maintenance and development,
  • Solving application incidents
  • Cooperating with ING Customers (managing change requests, responding to inquiries)
  • Conducting trainings connected with application management,
  • Opportunity to participate in the international projects.


Desired skills and experience:

  • Higher education (technical profile preferred)
  •  Practical knowledge of one of the following ITSM systems: BMC Remedy, Maximo, ServiceNow, etc.,
  • Practical knowledge of Java or another programming language,
  • Ability to create SQL inquiries,
  • Knowledge of systems integration terminology (SOAP Web Services, RESTful APIs)
  • Basic knowledge of Active Directory,
  • Basic knowledge of Windows servers,
  • Good English communication skills,
  • Ability to work in a team
  • Effectiveness,
  • Ability to solve problems and think analytically,

  Additional assets:

  • Prior experience in Service Now implementation,
  • Familiarity with JIRA or Confluence application

 We guarantee:

  • Work in a developing business area of international corporate structures,
  • Participation in international IT projects for Customers in ING Group,
  • Access to the latest technology – Keeping your professional development continuous,
  • Participation in internal technologies’ trainings,
  • Occasional business trips to European countries,
  • Proper work atmosphere,
  • Additional Health Care,
  • Additional benefits such as: financial bonuses, Multisport card, group life insurance, Employee Pension Plan (EPP), English courses and Company Social Benefits Fund,
  • Possibility to cover relocation costs.

Please send your CV (and the corresponding reference number in the subject of e-mail) to the address

Please note that we will contact only selected candidates.


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